Terms of Service

Refund Policy

“Unable to accept the return of items of bespoke headpieces. No refunds or exchanges can be given on items made to your specifications/made to measure items. For hygiene reasons, pierced jewellery items, unless faulty. Gift cards/eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new condition or unused condition may not be fully credited unless they are faulty. This does not affect your right to return faulty items.”

Colour

Reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that descriptions are accurate. However, specifications may change.

Measurements

If we are making or supplying a product to measurements you provide, you’re responsible for ensuring that those measurements are correct. Find information and tips on how to measure on our website.

Delays outside of our control

If our product is delayed by an event outside our control we contact you as soon as possible to let you know and do what we can to reduce delay. As long as we can do this, we won’t compensate you for the delay. If the delay is likely to be substantial you can contact us yvonne@thehatladyuk.co.uk to end the contract and receive a refund for any products you have paid for in advance, but not received, (less reasonable costs we have already incurred).

Language

This information is supplied in English only and will continue to communicate in this way during your agreement with us.